Ora® Cancellation Policy

Our cancellation policy is straightforward with fast refunds. Our standard check-in time is 12.00 noon and you can check-in any time after that till your reservation is valid.

We do not charge cancellation fees for bookings canceled within 15 minutes of creating the same reservation. Any amount paid will be refunded.

Our cancellation policy changes depending on the city and dates being booked and is mentioned on the property’s details page on our website and app before making a booking.

In case, no cancellation policy is mentioned on the hotel’s details page; the following cancellation policy shall apply: 

 

For bookings up to 2 rooms – –

Cancellation Time Cancellation Fee
24 hours or more before check-in time Free cancellation (100% refund)
Less than 24 hours before check-in time One night’s booking amount

On the date of check-in

In case you decide to cancel a booking after check-in time or do not show up at the hotel, charges for the first two nights or the complete booking amount, whichever is lower, shall be deducted.

Mid Stay Cancellations

In case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded.

For bookings of 3 or more rooms –

You need to pay at least 25% of the booking amount in advance to make a reservation for 3 or more rooms.

Cancellation Time Cancellation Fee
30 days or more before check-in date FREE Cancellation (100% refund)
Between 15 to 30 days of check-in date 50% advance amount
Less than 15 days of check-in date 100% advance amount

At the time of check-in

In case you do not show up at the property, no refund applies to the booking.

Mid Stay Cancellation

In case you decide to shorten your booking for 3 or more rooms post the check-in date, no refund is applicable on the reservation.

How to Cancel

You can cancel your booking using our website or mobile app. The applicable refund amount will be credited to you within 7-14 working days. Ora® reserves the right to debit from Ora® wallet account, in case of cancellation amount being higher than money already paid by the customer.

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